If you’re looking for a new place to stay on your next vacation, look no further than GuestObsessed. This revolutionary new service is changing the way we book vacation rentals.
How does GuestObsessed collect and use guest feedback
Guests are the lifeblood of any hospitality business, so it’s important to keep them happy. GuestObsessed is a company that specializes in collecting and using guest feedback to improve the guest experience.
Here’s how it works: GuestObsessed collects feedback from guests through surveys, phone calls, and focus groups. This feedback is then used to help hospitality businesses improve their operations and better serve their guests.
Guest feedback is invaluable to hospitality businesses, and GuestObsessed is the perfect partner to help you collect and use it effectively. Contact us today to learn more about our services and how we can help your business succeed.
How does GuestObsessed help hotels improve their guest experience
If you’re a hotel looking to improve your guest experience, chances are you’ve heard of GuestObsessed. But what is it, and how can it help your hotel?
GuestObsessed is a guest satisfaction survey tool that helps hotels identify areas where they can improve their guest experience. By collecting feedback from guests after their stay, hotels can pinpoint areas that need improvement and make changes accordingly.
In addition to helping hotels improve their guest experience, GuestObsessed also offers a number of other benefits. For example, the tool makes it easy for hotels to track their progress over time and see how they are improving. Additionally, GuestObsessed provides detailed reporting that can help hotels benchmark their performance against other hotels in their market.
So if you’re looking for a way to improve your hotel’s guest experience, GuestObsessed is definitely worth checking out.
What are some of the most common guest complaints that GuestObsessed hears
The most common guest complaints that GuestObsessed hears are related to cleanliness, noise, and customer service.
With regard to cleanliness, guests often complain about dirty rooms, bathrooms, and common areas. They also report finding bugs or other pests in their rooms. Noise is another top complaint, with guests citing loud music, parties, and noisy construction as the main sources of disturbance. And finally, many guests are unhappy with the level of customer service they receive, complaining about unprofessional or rude staff members, long wait times, and a general lack of assistance.
How can hotels use GuestObsessed to increase their online reviews
There are a few key ways that hotels can use GuestObsessed to increase their online reviews. First, they can ensure that they are using all of the features that GuestObsessed offers to collect feedback from guests. This includes both post-stay surveys and real-time feedback via text or the mobile app. Secondly, hotels can use the data they collect from GuestObsessed to improve their operations. This can help to create a better overall experience for guests, which will in turn lead to more positive online reviews. Finally, hotels can proactively encourage guests to leave reviews on popular sites like TripAdvisor and Google. By taking these steps, hotels can significantly increase their online reviews and improve their reputation.
What are some of the best practices for using GuestObsessed in a hotel
The following are some of the best practices for using GuestObsessed in a hotel:
1. Use GuestObsessed to collect feedback from guests after their stay. This will help you identify areas of improvement and take action to make changes based on guest feedback.
2. Use GuestObsessed to track your hotel’s performance over time. This will help you identify trends and make necessary changes to improve your hotel’s overall performance.
3. Use GuestObsessed to create targeted surveys for specific groups of guests. This will help you gather feedback from guests who have had specific experiences at your hotel (e.g., guests who stayed in a certain room type, guests who used a particular amenity, etc.)
4. Use GuestObsessed to segment your guests into different groups. This will allow you to tailor your surveys and follow-up communications to each group, making sure that each group receives the most relevant information.
5. Use GuestObsessed to target specific departments within your hotel for feedback. This will help you identify areas of improvement and ensure that all departments are working together to provide the best guest experience possible.
How often should hotels check in with guests using GuestObsessed
If you’re like most hoteliers, you’re always looking for ways to improve guest satisfaction and loyalty. And one way to do that is by using GuestObsessed, a tool that allows you to check in with guests after their stay and collect feedback.
But how often should you be using GuestObsessed? Here are a few things to keep in mind:
1. Check in with guests soon after their stay.
The sooner you can check in with guests, the better. This allows you to resolve any issues they may have had during their stay and thank them for their business.
2. Use GuestObsessed regularly.
GuestObsessed is a great tool, but it’s only effective if you use it on a regular basis. Make sure to check in with guests at least once a month, if not more often.
3. Personalize your messages.
When you use GuestObsessed, take the time to personalize your messages to each guest. This shows that you care about their experience and want to make sure they had a good time.
4. Be responsive to feedback.
When you receive feedback from guests, take the time to respond to it. This shows that you value their opinion and are willing to make changes based on their feedback.
By following these tips, you can ensure that you’re using GuestObsessed effectively and making the most of this valuable tool.
What are some tips for getting the most out of GuestObsessed
There are a few key things you can do to make sure you get the most out of GuestObsessed. First, be sure to read the reviews before booking a room. This will give you an idea of what others thought of their stay and help you choose a property that is right for you. Second, be sure to take advantage of the search filter options. You can narrow down your results by price, location, amenities, and more. This will help you find the perfect room for your needs. Finally, don’t forget to leave a review! Your feedback helps other travelers make informed decisions about their accommodations.
How can hotels use GuestObsessed to improve their TripAdvisor ranking
There are a number of ways that hotels can use GuestObsessed to improve their TripAdvisor ranking. One way is by taking advantage of the Review Express feature, which allows hotels to send automatic requests for reviews to guests after they check out. This is a great way to increase the number of reviews left for the hotel, which can in turn lead to a higher ranking on TripAdvisor. Another way that hotels can use GuestObsessed is by utilizing the Custom Survey feature, which allows hotels to create their own surveys that they can then send out to guests. This is a great way to get feedback from guests about their stay, and it can also help to identify any areas where the hotel could make improvements. By taking advantage of these features, hotels can work towards improving their TripAdvisor ranking and providing a better experience for their guests.
What are some of the most popular features of GuestObsessed
One of the most popular features of GuestObsessed is its ability to help businesses keep track of their guests. This includes contact information, preferences, and feedback. Additionally, GuestObsessed provides businesses with tools to manage bookings, create and send surveys, and track performance.
How much does GuestObsessed cost
GuestObsessed is a cloud-based guest management system that helps hotels increase their Guest Satisfaction Scores (GSS) and create repeat guests. The system starts at $200/month for up to 500 rooms and goes up incrementally from there, with discounts for yearly plans.